When you hire new staff, or put projects out to bid, do your advertisements state: ‘We regret only selected applicants will be informed.’? Think about this policy from the applicant’s point of view. What a horrible fate to endure. As days go by, hope slowly withers and turns to anxiety, resignation or despair.
Posts Tagged ‘UP Your Service College;’
Unsuccessful Applicants Deserve Good Service Too
February 27th, 2007 
admin 
Posted in Uncategorized 
Tags: company communications;, Ron Kaufman;, UP Your Service College;, UP Your Service; 
No Comments »Perfect Lives
May 30th, 2006 admin We quest to shape our perfect lives. The right job, the right clothes, the right weight, the right car. Then nature intervenes. An earthquake can crush that car completely. Floods and tornadoes slash through communities turning houses upside down. How important are the right clothes then?
Posted in Uncategorized Tags: Ron Kaufman;, UP Your Service College;, UP Your Service; No Comments »Winning and Losing in the Pit Stop
May 8th, 2006 admin Frontline service providers are key drivers in great service organizations. But don’t forget the power of the ‘back-end’ to win or lose the race! In every insurance company you’ll find actuaries, policy administrators, IT professionals and clerical support staff. These folks have little contact with external customers, but they can certainly set the mood and [...]
Posted in Uncategorized Tags: Car races;, Indianapolis 500;, Indianapolis;, insurance agents;, insurance;, oil;, Ron Kaufman;, Southwest Airlines;, United States;, UP Your Service College;, UP Your Service; No Comments »Why Quality Assurance is Not Enough
February 3rd, 2006 admin How can a company produce zero-defect products, boast dramatic cycle-time reductions, be certified for consistent, reliable performance…and still lose valuable customers? Doesn’t the systematic effort to reduce waste, improve yields and streamline processes lead to better service, higher profits and more loyal customers?
Posted in Uncategorized Tags: company produce zero-defect products;, Ron Kaufman;, UP Your Service College;, UP Your Service; No Comments »1,500 Puzzle Pieces… Minus One!
December 4th, 2005 admin Vincent bought a 1,500-piece jigsaw puzzle from Robinson’s Department Store for his wife. He writes: ‘After spending two months on the puzzle, she was upset to find a last piece missing. We searched the house but the piece eluded us. At our wits’ end, we went to Robinson’s for help.
Posted in Uncategorized Tags: Robinson's Department Store;, Ron Kaufman;, UP Your Service College;, UP Your Service;, Vincent; No Comments »
