I look back on my career and I see with perfect hindsight how shortsighted I was in handling certain customer relationships. I’ve done it all. I’ve “fired” clients that have told little lies to me. I’ve failed to stay in contact with past clients. I’ve deliberately not used certain clients as references because I didn’t [...]
Posts Tagged ‘telephone effectiveness;’
When Businesses Enforce Every Rule & Count Every Nickel, They’re In Trouble
October 26th, 2007 
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Posted in Uncategorized 
Tags: away internet access;, Every Nickel;, Gary S. Goodman;, internet access subscription;, online entity;, telephone effectiveness;, travel;, USD; 
No Comments »How to Take The Gamble Out of Negotiation
August 28th, 2007 admin Barely 21, a kid really, I had just placed a foolishly large Blackjack bet at a Lake Tahoe casino. The lonely column of chips in front of me represented my net worth. This was going to be my last hand, one way or another. The dealer fanned the cards around the table. Oh, no, he [...]
Negotiating Nonverbally: Try to Exploit “Tells,” Giveaways, and Expressions Given-Off
March 28th, 2007 admin There is a painting in Pasadena’s Norton Simon Museum that presents a portrait of a gentleman, or so we would think at a cursory glance. But the artist must have been slightly miffed at his subject. Perhaps the patron was less than generous, or possibly he was late in paying previous commissions.
Posted in Uncategorized Tags: Casino Royale;, Erving Goffman;, Gary S. Goodman;, James Bond;, Norton Simon Museum;, Pasadena;, real estate;, Take it or leave it;, telephone effectiveness; No Comments »Great Service Requires Great Acting
February 13th, 2007 admin I came across a passage in a book today that I want to share with you, especially if you’re in customer service. The writer was speaking about the power of concentration, that when we concentrate we become one with the object of thought and lose ourselves in it. He offered this example:
5 Ways to Detect a Phony Ph.D.
August 29th, 2006 admin I was sharing the regional Toastmaster’s International podium with a fine, enthusiastic speaker. He was fun, his stories were crisp, and the audience loved him. So, when one of my clients asked if I knew a speaker they could hire for an annual sales meeting in Palm Springs, I mentioned this guy. But as I [...]
Posted in Uncategorized Tags: Annenberg School For Communication;, Claremont University campus;, Claremont University;, Gary S. Goodman;, Peter F. Drucker;, Robert Schuller;, rubber;, telephone effectiveness; No Comments »
