I called Domino’s Pizza the other night as I was watching the USC-Notre Dame game on the tube. Expecting to get exactly what I had purchased twice during the past three weeks, I quickly dialed the phone and recited my order: “I’ll have the three medium pizzas with unlimited ingredients. Here’s how I’d like them. [...]
Posts Tagged ‘telephone effectiveness;’
Customer Service Mistakes Can Be Entrepreneurial Opportunities!
April 14th, 2008 
admin 
Posted in Uncategorized 
Tags: bank;, Coca-Cola;, Domino's;, Gary S. Goodman;, telephone effectiveness; 
No Comments »Why Should Bill Be Concerned about Co-Worker Megan’s Customer Service?
February 20th, 2008 admin Imagine two customer service agents, Bill and Megan, who sit on the far sides of a room containing about 200 of their peers. Bill struggles on every call to provide the best care possible, going out of his way to curb his temper when customers inappropriately challenge or even insult him.
Posted in Uncategorized Tags: Bill Be Concerned;, Gary S. Goodman;, Megan;, telephone effectiveness; No Comments »Simple Pay Plans Can Make Sales Explode!
January 20th, 2008 admin I just finished reading an article by Jack Trout at Forbes.com. He is the pioneer of the concept of “positioning,” and author of at least a few books. Recently, he discovered a book dating back to around 1916 that offers certain business secrets, and one of them boils down to seeking simplicity in your sales [...]
Posted in Uncategorized Tags: Brazil;, Gary S. Goodman;, Jack Trout;, Peter F. Drucker;, Sao Paulo;, telephone effectiveness; No Comments »Consultants & Coaches: Don’t Let Your Clients Deskill You!
November 27th, 2007 admin Do you remember that brave guy who jumped into the icy Potomac River to save some of the passengers from a plane that slid off the runway into the drink? Without doubt, he was a hero, hurling himself into harm’s way as he did.
Posted in Uncategorized Tags: Gary S. Goodman;, Potomac River;, telephone effectiveness;, UCLA;, Your Consulting; No Comments »Global Warming’s Gift to Sales Managers
October 31st, 2007 admin You think you’ve covered every imaginable topic in your sales meetings. You’ve praised, criticized and humored your troops, sometimes in the same run-on sentence. You’ve heard a litany of excuses from underachievers and from the “undead,” the perennially under-quota zombies.
Posted in Uncategorized Tags: Gary S. Goodman;, Greenland;, Newcastle;, telephone effectiveness; No Comments »
