Now that Peter F. Drucker has passed on, I feel almost duty bound to share some of his insights with you, little observations, pointers and gems that simply aren’t in his books or popularly known. I had the pleasure of studying with the management sage for two and a half years. Much of the MBA [...]
Posts Tagged ‘law degree;’
CRM – Customer Relationship “Management” Is a Myth
July 5th, 2007 
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Tags: America;, Annenberg School For Communication;, CRM;, Gary S. Goodman;, law degree;, Peter F. Drucker;, School of Management;, United Nations; 
No Comments »Sorry, You May NOT Have a List of My References
February 26th, 2007 admin A few weeks ago there was a substantial article in one of the major business weeklies about a consultant to Fortune 500 CEO’s. Originally from India, this gentleman seems like a genuine “guru.” One or two of his clients’ names were dropped in the article, and they are quite prominent.
Posted in Uncategorized Tags: Annenberg School For Communication;, Gary S. Goodman;, India;, law degree;, School of Management;, the Wall Street Journal;, USD; No Comments »The Importance of Achieving “Flow” in Cold Calling
October 7th, 2006 admin You’ve read bits and pieces about the psychology of cold calling. Most of the popular literature on the subject refers to hurdles that callers face, such as call reluctance, what I refer to as “phone fear.” Rejection is also much discussed.
Posted in Uncategorized Tags: Annenberg School For Communication;, baseball;, Gary S. Goodman;, law degree;, School of Management;, the Wall Street Journal; No Comments »What Makes A Cold Call a COLD Call?
May 6th, 2006 admin Most writers toss the phrase “cold call” around without ever defining what it means. I think it is worth our time to consider exactly what makes a cold call a COLD call. After all, terms are important; just ask two people if they “like” each other or are “in love” with each other.
Posted in Uncategorized Tags: Adam;, America;, Annenberg School For Communication;, Gary S. Goodman;, law degree;, School of Management;, UCLA;, Xerox; No Comments »The Latest Wrinkle in Customer Service – Blame the Customer!
April 26th, 2006 admin Recently, I needed to get a brand new clothes dryer repaired that refused to generate hot air. I phoned the warranty folks and they told me, because it was Christmas time, I’d have to wait about a week and a half before I could dry my clothes.
Posted in Uncategorized Tags: America;, Annenberg School For Communication;, Christmas;, Gary S. Goodman;, law degree;, proper infrastructure;, School of Management;, UCLA; No Comments »
