There is a place in our heads that allows us to have new experiences, attempt new adventures, try for new accomplishments, and overcome the challenges that life and business exert on us. It is the opposite of “The Comfort Zone.” I call it the “Zone of Achievement.”

Imagine. You are going to meet another person, downtown, in a large city. One says, “I’ll meet you at the subway.” One person arrives at a sandwich shop while the other is waiting at the entrance to the subway train. That’s an extreme example of miscommunications that occur every day and can cause lost customers, [...]

Businesspeople are often in a difficult position when negotiating, enforcing policy, and making decisions that impact relationships with customers, staff, vendors, and stakeholders. Many take the easy way out by procrastinating or they do the comfortable thing by just allowing the issue to continue instead of doing the right thing and deal with it.

I’ve heard that the definition of an optimist is a person who does the same activity time after time, but expecting (or perhaps hoping for) better results. Being an optimist is similar to the person who keeps hitting his head against the wall because it feels so good when he stops. The optimist and the [...]

One of the most ancient creatures on our planet is the turtle. They have survived changing environmental conditions for millions of years while many other species have gone extinct. Turtles can be very safe and secure when threatened by retracting their head, tail, and legs into their shell to ride out many dangers of life [...]