I called Domino’s Pizza the other night as I was watching the USC-Notre Dame game on the tube. Expecting to get exactly what I had purchased twice during the past three weeks, I quickly dialed the phone and recited my order: “I’ll have the three medium pizzas with unlimited ingredients. Here’s how I’d like them. [...]
Posts Tagged ‘Gary S. Goodman;’
Customer Service Mistakes Can Be Entrepreneurial Opportunities!
April 14th, 2008 
admin 
Posted in Uncategorized 
Tags: bank;, Coca-Cola;, Domino's;, Gary S. Goodman;, telephone effectiveness; 
No Comments »Do You Remember The Good Old Days of Rejection?
February 27th, 2008 admin Rejection isn’t what it used to be. In the old days, you could call or visit a prospect and he or she would say, “I’m not interested.” It stung a little, partly because it seemed so final, and perhaps you hadn’t even started your presentation.
Posted in Uncategorized Tags: Annenberg School For Communication;, energy;, Gary S. Goodman;, law degree;, New Age Reeducation Camp;, School of Management;, the Wall Street Journal; No Comments »Why Should Bill Be Concerned about Co-Worker Megan’s Customer Service?
February 20th, 2008 admin Imagine two customer service agents, Bill and Megan, who sit on the far sides of a room containing about 200 of their peers. Bill struggles on every call to provide the best care possible, going out of his way to curb his temper when customers inappropriately challenge or even insult him.
Posted in Uncategorized Tags: Bill Be Concerned;, Gary S. Goodman;, Megan;, telephone effectiveness; No Comments »When the Seller is Ready, A Buyer Will Appear!
January 21st, 2008 admin One of the cool things about having started my sales career in my teens is now being able to look back upon decades of ups and downs, big and small sales, hits and misses, and miscellaneous windfalls and shortfalls. What are the enduring truths, the bedrock conclusions that I can offer?
Posted in Uncategorized Tags: Annenberg School For Communication;, Gary S. Goodman;, law degree;, Mexico;, obsolete equipment;, School of Management;, the Wall Street Journal;, United States; No Comments »Simple Pay Plans Can Make Sales Explode!
January 20th, 2008 admin I just finished reading an article by Jack Trout at Forbes.com. He is the pioneer of the concept of “positioning,” and author of at least a few books. Recently, he discovered a book dating back to around 1916 that offers certain business secrets, and one of them boils down to seeking simplicity in your sales [...]
Posted in Uncategorized Tags: Brazil;, Gary S. Goodman;, Jack Trout;, Peter F. Drucker;, Sao Paulo;, telephone effectiveness; No Comments »
