For years, I could count on my CPA to send me four Dodger tickets, a pass good for admission to the Stadium Club restaurant, and a free, privileged parking voucher. I wasn’t that fond of the Cincinnati Reds, but I suppose my cipher wasn’t either, because almost always I’d see the Reds demolish the Blue [...]
Posts Tagged ‘Annenberg School For Communication;’
Client Relations – Downsize Client Rewards At Your Peril
August 28th, 2007 
admin CRM – Customer Relationship “Management” Is a Myth
July 5th, 2007 admin Now that Peter F. Drucker has passed on, I feel almost duty bound to share some of his insights with you, little observations, pointers and gems that simply aren’t in his books or popularly known. I had the pleasure of studying with the management sage for two and a half years. Much of the MBA [...]
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Tags: America;, Annenberg School For Communication;, CRM;, Gary S. Goodman;, law degree;, Peter F. Drucker;, School of Management;, United Nations; 
No Comments »Sorry, You May NOT Have a List of My References
February 26th, 2007 admin A few weeks ago there was a substantial article in one of the major business weeklies about a consultant to Fortune 500 CEO’s. Originally from India, this gentleman seems like a genuine “guru.” One or two of his clients’ names were dropped in the article, and they are quite prominent.
Posted in Uncategorized Tags: Annenberg School For Communication;, Gary S. Goodman;, India;, law degree;, School of Management;, the Wall Street Journal;, USD; No Comments »Client Services Reps – Too Nice to Be True?
January 12th, 2007 admin “My clients are brokers and they’re under pressure to make trades and get off of calls. They don’t have time for pleasantries or chit-chat!” “If, all of a sudden, I start sounding overly cheerful, my clients will know some thing’s wrong!”
Posted in Uncategorized Tags: Annenberg School For Communication;, Carnegie;, Clientrelations.com;, Customersatisfaction.com;, Dale Carnegie;, Gary S. Goodman;, Hayden;, McDonald's;, School of Management;, the Wall Street Journal; No Comments »The Importance of Achieving “Flow” in Cold Calling
October 7th, 2006 admin You’ve read bits and pieces about the psychology of cold calling. Most of the popular literature on the subject refers to hurdles that callers face, such as call reluctance, what I refer to as “phone fear.” Rejection is also much discussed.
Posted in Uncategorized Tags: Annenberg School For Communication;, baseball;, Gary S. Goodman;, law degree;, School of Management;, the Wall Street Journal; No Comments »
