Business Communication: Building Critical Skills

Business Communication: Building Critical Skills

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Overview: Business Communication: Building Critical Skills provides a unique approach to a hands-on course, devised and created in its previous editions by Kitty Locker, with the assistance of a community college colleague, Stephen Kaczmarek. The innovative module structure allows instructors to focus on specific skills and provides greater flexibility for short courses and different teaching approaches. While grounded in solid business communication fundamentals, this text takes a strong workplace activity orientation which helps students build the writing, speaking, and listening skills that are crucial for success in the 21st-century workplace.

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Information Technology Project Management, Revised (with Premium Online Content Printed Access Card)

Information Technology Project Management, Revised (with Premium Online Content Printed Access Card)

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Information is traveling faster and being shared by more individuals than ever before. Information Technology Project Management, Revised Sixth Edition, offers the "behind-the-scene" aspect of technology. Although project management has been an established field for many years, managing information technology requires ideas and information that go beyond standard project management. By weaving together theory and practice, this text presents an understandable, integrated view of the many concepts skills, tools, and techniques involved in project management. Because the project management field and the technology industry change rapidly, you cannot assume that what worked even five years ago is still the best approach today. This text provides up-to-date information on how good project management and effective use of software can help you manage projects, especially information technology projects. Information Technology Project Management, Revised Sixth Edition, is still the only textbook to apply all nine project management knowledge areas (project integration, scope, time, cost, quality, human resource, communications, risk, and procurement management) and all five process groups (initiating, planning, executing, monitoring and controlling, and closing) to information technology projects. MS Project 2010 CD comes with the Revised Sixth Edition of Schwalbe.



About This Edition

New Features

  • "Appendix A: Guide to Using Microsoft Project" has been updated for Office 2010. The data files for Appendix A are found online.

  • Fully updated for the newly released PMBOK Guide, Fourth Edition. Describes in detail new processes and provides more details and examples of their output.

  • Appendix B reflects changes to the PMP exam, mostly due to the new edition of PMBOK Guide.

  • Exercises, running cases, "What Went Right?", "What Went Wrong?", "Best Practice," and "Media Snapshot" examples are updated.

  • The student companion website features Jeopardy quizzes, podcasts, updated resources, and quick quizzes.

  • Full instructor resource package offered.

Additional Features

  • Fully updated and linked to the project management body of knowledge.

  • Detailed guide for using Microsoft Project 2007 (Appendix A).

  • Prepares students for the project management profession and certification exams.

  • Includes new running cases and online templates.

  • The student companion website offers additional Information Technology Project Management content in quiz, podcast, additional case and project formats.

  • Comes with the MS Project 2010 CD.

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Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

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The international bestseller--­­more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.

Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

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The Next Generation of Corporate Universities: Innovative Approaches for Developing People and Expanding Organizational Capabilities (Pfeiffer Essential Resources for Training and HR Professionals)

The Next Generation of Corporate Universities: Innovative Approaches for Developing People and Expanding Organizational Capabilities (Pfeiffer Essential Resources for Training and HR Professionals)

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"The objective of this book is to provide innovative approaches for developing people and expanding organizational capabilities. If you also have this objective, this book is for you, because each chapter is written by a qualified author to provide the information you need."
—Donald L. Kirkpatrick, Ph.D., professor emeritus, University of Wisconsin, and author, Evaluating Training Programs: The Four Levels

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Global Explorers: The Next Generation of Leaders

Global Explorers: The Next Generation of Leaders

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This psychological portrait of Bill Clinton and his presidency investigates whether he has demonstrated the necessary qualities of judgement, vision, character and skill to face domestic and international challenges. Stanley Renshon reveals a Bill Clinton whose capacity for political success is often undermined by the very traits for which many praise him. Now in paperback with a new introduction for the late 1990s, the book follows the development of Clinton's character from his early family experiences to his highly successful adolescence and long political career. Renshon illustrates how each step along the way - his childhood, the issues surrounding his draft-dodging, his marriage to Hillary Rodham, and his tenure as governor - is crucial to understanding his erratic and controversial presidency. He also explores the nature of the Clinton marriage as a political partnership and looks at Hillary Clinton as an associate president.

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