TV has always been a popular stepping stone on the way to Hollywood stardom. The film industry will always look upon television as the minor leagues, so to speak, a place where talent is harvested, personas invented. As such, the fact that so many Oscar nominees this year got their start in TV is not [...]

At American Retail Supply, we make mistakes. We spend lots of time and money to make our procedures as efficient and foolproof as possible, but we still make mistakes. So, where do I get off writing these columns that so often highlight the need for Exceptional Customer Service?

All over the country salespeople are suffering from a verbal virus. It strikes at any time and often without warning. Those who are afflicted say it happens most when talking with prospective customers. How do you know if you’ve been infected with Foot-in-Mouth Syndrome?

Any business, and more specifically, the communication industry, is set up with the major goal of earning money. Although earning money is everyones utmost desire, earning it at the cost of ruining others is not acceptable. The main aim of advertisement is to increase the popularity of a product so as to ensure its maximum [...]

I read an amazing statistic in an article written by the Canadian Management Centre. “The average company loses half their customers in 5 years and half their employees in 4 years¹. This has significant impact to overall customer, employee, investor and supplier loyalty.”