Archive for May, 2007

Hire The Smile And Teach The Skill

One of the favorite stories from my new book, “The Kindness Revolution”, deals with the Nordstrom’s philosophy of hiring their employees. They call it “hire the smile and teach the skill”. Restated, this simply means that they have found it makes more sense to hire good people and teach them the retail business than to [...]

What’s the Big Deal About Shared Office Space?

The recent trend in the world of business and commerce is towards shared office space. This can take the form of renting a desk or desks in the same office or studio as another company or just renting a small office from a business property company.

The Multi-Unit Movement Benefits Franchisors and Franchisees

Right now, more than one out of ten franchisees operate more than one unit. Many of them operate more than one concept. There is growing evidence of a trend toward multi-unit and multi-brand ownership. The advantages to both franchisors and franchisees are clearly compelling, and dramatic growth in multi-unit and multi-concept franchising is expected over [...]

Golden Opportunity Revealed – An Add-On Revenue Source for Commercial-Residential Small Biz Services

Great New Ideas with No Proven Market, Equals Little Chance of Success Offering an innovative service is sometimes difficult to “sell” to customers simply because past history for the “need of service” does not exist. Revolutionary business concepts require educating the public. For a sole entrepreneur with a small business, this is nearly impossible as [...]

Cheers for Peers: Show Gratitude In the Workplace

Every single person reading this article has a co-worker (or two, or three, or four) that does their job in such a way that you are able to do YOUR job more effectively. You know who I’m talking about – the people who always meet the deadline, have the answers, are there for you when [...]