Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service?
Archive for March, 2007
Beyond Customer Service
March 31st, 2007 
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Posted in Uncategorized 
Tags: (864)877-5235;, Asia;, Europe;, Manfred Gollent;, QLI International;, United States; 
No Comments »Case Study – ENA Has a Passion For People
March 31st, 2007 admin The notion of helping people is so fundamental to Nashville, TN-based ENA, a provider of network and technology solutions to K-12 school networks and public libraries, that when you visit the homepage of the 12-year-old firm’s website, it is fitting that a different employee’s picture, name and title appear each time, accompanied by a few [...]
Posted in Uncategorized Tags: David Pierce;, ENA;, Indiana;, Indianapolis;, Jean Schmidt;, Merle Gruesser;, Michael McKerley;, Nashville;, network;, oft-heard sports analogy;, Orlando;, school networks;, technology solutions;, Tennessee; No Comments »Partnering With Non-Profits to Jump-Start Your Publicity
March 31st, 2007 admin Every corporate entity (or individually run business) should make it a priority to be socially responsible and give back to the community in which it operates. Besides being the right thing to do, corporate giving enables you to reach your customers and prospects in an entirely different way than traditional marketing.
Posted in Uncategorized Tags: advertising messages;, Bill Gates;, Diana Laverdure;, e-zine;, free media publicity;, information resources;, media attention;, media coverage;, media sections;, Online Publicity;, positive media coverage;, PRoActive Publicity Inc.;, publicity services;, USD;, Warren Buffet; No Comments »A Second Chance for a First Impression
March 31st, 2007 admin You’ve certainly heard the adage that you don’t get a second chance to make a good first impression. What if there was a way to create the environment for a makeover of that original first impression? About every six months a marketing research firm contacts me. I started going to their location a few years [...]
Posted in Uncategorized Tags: 301-654-3010;, America;, Digital Photography Institute;, Digital Photography;, Dockers;, Fantastic Voyage?;, Mark Sincevich;, National Speakers Association;, Staash Press;, Starbucks;, travel show; No Comments »Finding The Financial Freedom You Need
March 30th, 2007 admin Being successful is a balancing act. One isn’t considered successful in life if he or she climbs the corporate ladder but has a home- or family-life that is in shambles. One isn’t considered “successful” if he or she earns plenty of money to retire on, anticipating spending that retirement with family, only to find that [...]
